refund policy

At N K Departmental Store, we prioritize customer satisfaction. If for any reason you are not fully satisfied with your purchase, we’re here to help with a smooth and hassle-free refund process.

1. Eligibility for Refunds

• Refunds are available for items returned within 7 days of purchase with a valid receipt or proof of purchase.
• Items must be in their original condition, unopened, and unused for a refund to be processed.
• Perishable goods, including food items, cannot be refunded unless they are damaged or defective upon purchase.
• Sale and clearance items are not eligible for refunds.

2. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 5-7 business days through the original payment method.

3. Exceptions

• Certain items, such as hygiene products and opened consumables, are not eligible for returns or refunds.
• Any item not in its original condition, or damaged for reasons not due to our error, will not qualify for a refund.

4. Exchange Policy

• If an item is defective or damaged, we will offer an exchange instead of a refund, subject to stock availability.

5. Contact Us

For any refund inquiries, feel free to contact our customer service team at nkdepartmentalstore9@gmail.com or visit our store with your proof of purchase.